Last updated: May 25, 2026
LemonSugar Ai is operated by Lemon Sugar LLC ("Lemon Sugar", "we", "us"), trading as LemonSugar Ai. For the personal data described in this notice, Lemon Sugar LLC acts as the data controller. You can reach us at hello@lemonsugarcompany.com.
We collect information you provide directly, such as your email address, password, and conversation data. We also collect usage data including model selections, cost metrics, savings calculations, routing preferences, and basic device/IP information for security and abuse prevention.
We use your information to operate the Service, route prompts to appropriate LLMs, calculate and display savings, manage your subscription and credit balance, send transactional emails, and improve our routing algorithms. We do not sell your personal data to third parties.
Where GDPR or comparable laws apply, we rely on the following legal bases: performance of a contract (to provide the Service you signed up for and process orders); legitimate interests (to secure the Service, prevent fraud and abuse, and improve our routing quality); legal obligation (tax, accounting, and compliance); and consent where required (e.g. optional marketing emails), which you can withdraw at any time.
We share personal data only with categories of recipients necessary to operate the Service: (a) third-party LLM providers (OpenAI, Anthropic, Google, and open-source model hosts) which receive your prompts as needed to generate responses; (b) infrastructure subprocessors that host and operate the Service; (c) Paddle.com, our Merchant of Record (MoR), which sells our products on our behalf and handles payments, subscription management, tax compliance, invoicing, and refunds — Paddle's processing of payment data is governed by Paddle's own privacy notice at paddle.com/legal/privacy; (d) professional advisers and authorities where required by law.
We use essential cookies for authentication and session management. We do not use third-party advertising cookies or trackers.
We implement industry-standard security measures including encryption in transit, secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.
Subject to applicable law (including GDPR for EEA/UK users), you have the right to access, rectify, erase, restrict, port, or object to our processing of your personal data, and to withdraw consent at any time. You can manage and delete your account and conversation history through the Settings page, or contact us at hello@lemonsugarcompany.com. EEA/UK users also have the right to lodge a complaint with their local supervisory authority.
We retain your data for as long as your account is active. When you delete your account or specific conversations, we remove that data from our active systems within a reasonable timeframe. Anonymized usage statistics may be retained for analytics.
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.
For privacy-related questions, contact Lemon Sugar LLC at hello@lemonsugarcompany.com.